Refund policy

All products sold by The Acrylic Factory Sdn Bhd are non-returnable and non-refundable. This policy is in place because each product is custom-made according to your unique specifications and requirements. Our products are designed and fabricated to fit your specific needs, making them unsuitable for resale or reuse by other customers.

Customization and Quality Assurance

We take great pride in the quality and precision of our custom acrylic products. Our team works closely with you throughout the design and fabrication process to ensure that every detail aligns with your vision. We encourage you to review all design specifications and requirements carefully before finalizing your order.

Order Confirmation and Approval

Before production begins, you will receive a detailed order confirmation outlining the specifications, dimensions, and other relevant details of your custom product. By approving this order confirmation, you acknowledge that all information is correct and agree to proceed with the fabrication process.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us. Our team is here to assist you and ensure that you have a positive experience with The Acrylic Factory Sdn Bhd.

Thank you for choosing The Acrylic Factory Sdn Bhd. We appreciate your understanding and cooperation regarding our refund policy.